Travel Tips

Travelling through Singapore Changi Airport

CHS_CMYK_Pos copy

With more than 460 accolades under its belt, Changi Airport has come a long way since its humble beginnings in 1981. Changi Airport is highly recognized throughout the world and is established as the world’s most awarded “Best Airport”. As one of the world’s leading airports, Changi Airport has 350 retail stores, 120 F&B outlets, five thematic gardens, complimentary Internet access and even a free Singapore tour for passengers to indulge in during their transit. As the world’s fifth busiest airport for international traffic, 100 airlines operate out of Changi Airport, providing connectivity to 300 cities worldwide.

Getting to Tanah Merah terminal from Changi Airport

  1. Taxi from any terminal

    – Less than 15 minutes

  2. Public Transport

    – Take the MRT from Changi Airport MRT to Tanah Merah MRT (2 stops)
    – Board Bus 35 and alight at the last stop at Tanah Merah ferry terminal (total time about 50-60 minutes)
    *Changi Airport MRT is at the basement of Terminal 2 and 3

    Things to note 

    – Bintan, Indonesia is 1 hour behind Singapore
    – For travelers leaving Bintan to catch a flight at Changi Airport, please allow 1.5 – 2 hours window period (depending on mode of transport) to reach Changi Airport from departure in Bintan. The ferry ride from Bandar Bentan Telani Ferry Terminal is 55 minutes.

  3. Shuttle Bus Service

    There is a shuttle service providing two-way transfer between Singapore Changi Airport and Tanah Merah Ferry Terminal (TMFT) with pick up points at Terminal 2 and Terminal 4. Passengers arriving in Terminal 1 or Terminal 3 are encouraged to go to Terminal 2 to board the shuttle service.

    a. Shuttle service pick-up and drop-off points

    Direction Pick up point(s) Drop off point(s)
    Changi Airport to TMFT 1. Terminal 2 Coach Bay, Lot 8
    2. Terminal 4 Coach Bay, Lot 9**
    Departure Area Kerbside, TMFT
    TMFT to Changi Airport Bus Bay at TMFT 1. Terminal 3 Departure Kerbside
    2. Terminal 1 Departure Kerbside
    3. Terminal 2 Departure Kerbside
    4. Terminal 4 Departure Kerbside

    b. Shuttle service schedule 

    Direction 1: Changi Airport to TMFT

    Monday to Friday

    Terminal 2











    Terminal 4* 0705 0745 0920 0950 1240 1405 1515 1935    
    Saturday, Sunday &
    Public Holidays
    Terminal 2 0655 0735 0910 0940 1230 1355 1505 1640 1750 1925
    Terminal 4* 0705 0745 0920 0950 1240 1405 1515 1650 1800 1935

    *Pick up at Terminal 4 will commence from 31 October 2017.

    Direction 2: TMFT to Changi Airport

    Monday to Friday 0845 1100 1415 1445 1730 1800 2010 2100    
    Saturday, Sunday & 
    Public Holidays
     0845 1100 1140 1415 1445 1730 1815 1930 2030 2100

    c. Things to note

    • Passengers are advised to wait at the pick-up point at least 10 minutes before scheduled departure time.
    • Tickets are priced at $2 per journey. Fares can be paid with Singapore Dollars or EZ-Link. No change is given and all tickets sold are non-refundable. Children below 1.2m in height do not have to pay.
    • Availability of seats is on a first-come-first-served basis.
    • Total journey from Changi Airport T2 to Tanah Merah Ferry Terminal is approximately 20 minutes, while the total journey from Tanah Merah Ferry Terminal to Changi Airport T3/1/2/4 is approximately 15 to 40 minutes. Timings are subject to change without notice due to traffic conditions.


Waiting Area Small Lounge Small Dining Area Small Nap Room Small

Visitors travelling to Bintan Resorts via Singapore Changi Airport and have a few hours to spare before you board your ferry at Tanah Merah ferry terminal, check out The Haven at Changi Airport Terminal 3, arrival level! As the only lounge in the public area of the airport, The Haven offers a tranquil environment for transiting travellers to rest and relax before, after or between flights. The Lounge is open 24 hours a day 7 days a week. Visit to find out more of what The Haven has got to offer! 


Bintan island is in the same time zone as Jakarta, the capital of Indonesia, at GMT +7 hours.

Bintan island is one hour behind Singapore time.


Bahasa Indonesia is the national language of Indonesia. Simple English is widely used throughout Bintan Resorts.


220 volts AC

Socket type


Dress code

Daytime temperatures are generally high in this tropical region, which allows for plenty of unforgettable fun in the sun. Humidity levels are also high, so loose cotton and natural fibres are highly recommended.


Tipping is not necessary in Bintan as a 10% service charge and 11% government tax may have been added to your bills at the hotels and restaurants. You need not tip beyond the service charge.

However, if you have received very good service, a small tip is always appreciated.

Things to bring

A good sun protection, sunglasses, caps/hats and insect repellent are essential. Should you forget any of these, you can purchase them at Bintan Resorts.

Travel documents

Your International Passport should be valid for at least six months from the date of arrival. Do bring along proof of onward or return passage.

Customs concessions

Duty-free concessions include a maximum of two litres of alcoholic beverages, 200 cigarettes or 50 cigars or 100gm tobacco and a reasonable amount of perfume.

Photographic equipment, recording equipment and computers must be declared at customs upon entry. Television and radio sets, drugs, arms and ammunition, printed matter in Chinese characters, Chinese medicines, trans-receivers (without advance approval), all uncensored movies and video cassettes, fresh fruits, plants and animals without quarantine permits are prohibited.


Bintan Resorts has modern telecommunication facilities, including IDD, facsimile/data lines and card-operated payphones. Local calls can be made with phone cards. Internet connectivity is available at most Bintan Resorts hotels.

Postal services

Guests may purchase local (Indonesia) postage stamps from the hotels, and hotel staff will send the mail from a local post office for you. Guests may also purchase Singapore stamps, and the staff will arrange for the mail to be posted from Singapore.

Potable water

Tap water from all Bintan Resorts hotels meets World Health Organization standards for potable water. This means it is safe to drink water straight from the taps at Bintan Resorts.

Medical care

Medical needs are catered for by an on-site clinic, with doctors on call 24 hours a day, and supported by a highly efficient emergency evacuation system.

Emergency hotline numbers

Crisis centre (24-hour)

Tel: (62) 770 691-010

Medical clinic (24-hour)

Tel: (62) 770 692-021 / 692-022

Fire department (24-hour)

Tel: (62) 770 691-911

Resort police (24-hour)

Tel: (62) 770 692-110


The currency of Indonesia is the Indonesian Rupiah (Rp).

Most hotels accept Visa, MasterCard and American Express credit card payments. Should you be heading down south to other areas in Bintan island for sightseeing or shopping, it is advisable to have ready notes and coins in Indonesian Rupiah.

There are 2 banks located in Pujasera with ATM facility, Mandiri Bank and Bank Internasional Indonesia. There is also an ATM along the Ruko (just next to Pujasera) Shophouse operated by Bank Central Asia.

Money changers are also available at Bandar Bentan Telani (BBT) Ferry Terminal, Plaza Lagoi, and at some resorts such as Nirwana Gardens and Bintan Lagoon Resort.


Currency Converter

Try this handy currency converter tool: